ElRoi.ca unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us within 30 days of your delivery. In lieu of a refund, we will offer a replacement item, or a credit to be used in the future. No financial refunds will be given.
Within 30 days after delivery, you may return any product purchased from ElRoi.ca for full credit. Please note that we can process returns only for items purchased from ElRoi.ca. We will not be able to refund any shipping charges, unless it was due to an error on our part (for example, shipping the wrong item).
To be eligible for a return, your item(s) must be unused, in the same condition in which they were received, and contained in original packaging. Please contact us immediately for instructions on how to send us your returned item(s).
Sale items will receive the same amount of credit as what was paid at the time they were purchased. Discontinued items, or items on sale for clearance are non-returnable.