Orders that are picked up at our warehouse will only be turned over to the transportation operator listed on the invoice. It is the responsibility of the transportation operator to ensure that order quantities are correct prior to departing.
ElRoi.ca offers several custom shipping options based on your preferences. We will do our best to make sure that your order will arrive within a reasonable amount of time, however, we cannot be held responsible for interruptions to delivery services that are beyond our control.
ElRoi.ca will not be held responsible for delivery addresses that have been entered incorrectly on the order form. If there is a change in the delivery address, please indicate this at the time of order confirmation.
You are responsible for providing a valid delivery address. We will not send deliveries to a P.O. Box. we apologize for any in convenience.
If you are receiving your delivery by FedEx or UPS, a tracking number will be emailed to you.
Once you receive your delivery, please ensure that your order is correct. If there are any discrepancies, please notify us immediately.